According to Mr. Kobayashi, providing service is all about flexibility, and that is the strength of his team. "We are committed to responding quickly to our customers' urgent requests. Reliability at heart is what we believe in. When we receive urgent requests for machine repairs, we have to quickly diagnose the situation and find the solution under immense pressure. However, it brings us a great sense of achievement to complete these challenging tasks and witness the customer's gratitude when their operations resume. These rewarding experiences motivate us to bring every challenging visit to a satisfying conclusion."

But the Moba Japan Team goes one step further. "Not only do we step up in our customers' time of need; we also collaborate with them to proactively identify ways to prevent problems from occurring, such as scheduling preventive maintenance. And with remote support, we are now able to diagnose situations faster than ever before. By remotely checking details, we can provide more accurate advice, minimizing machine downtime as a result."

"The mission of the Moba Japan Service Team is to keep the operations of our customers as stable as possible. This can be achieved by providing high-quality preventive maintenance, planned maintenance, modification, etc. We are continually exploring effective ways to contribute to our customers' operations through these services. In Japan, we have specialized setups such as egg washers, dryers and plastic see-through packaging handling systems. Our mission in Japan also includes taking care of these unique setups and maintaining a high level of machine performance."