"We will keep you informed"
All Moba equipment is assembled by highly skilled professionals and thoroughly tested before installation. However, situations can occur with electromechanical machinery that can't always be avoided. That is why Moba's Service team is there for its customers 24/7. Moba has fourteen subsidiaries around the globe to ensure that we can be there for you quickly in your time of need. In this edition of Moba News, we take a closer look at the Service team of Moba USA.
"We support over 500 customers from the Moba USA office," explains Mr. Craig England, the president of Moba USA. "From the service side, there are 18 full-time employees in our Service Department. These technicians form a fully staffed HelpDesk that our customers can reach if they need any help or have any questions about their equipment. Your call is answered by an attendant, and not by a machine, to help expedite urgent calls. We use a customer call tracking ticket system so that we can log all HelpDesk calls. This enables us to provide support more quickly and efficiently. And if needed, we have a team of 13 Service Engineers who can visit the customers on site and provide help."
Moba USA has an extensive stock of over 10,000 spare parts. "Our standard parts orders arrive on time more than 90% of the time and are shipped in less than three days," Craig proudly states. "With our parts and service teams, we can support our customers quite effectively."
Earlier this year, Moba USA moved to a new facility in Wixom, Michigan. This new facility boasts a modern parts warehousing system that includes a fully automated parts storage and retrieval system with barcode redundancy to ensure parts accuracy and the highest inventory levels in the industry. And our customers in the USA can easily order these parts online with free ground shipping from the web store.
Get familiar with Moba-equipment
At this new site, there is also a dedicated classroom space and a 10,000-square foot Technical Training Center with preset machines, meaning our customers taking part in training courses can use it to familiarize themselves with Moba equipment. Craig: "We offer our customers the opportunity to educate themselves on how to use the machine. They can explore the machine and learn everything they need to know to operate, service and adjust their Moba equipment."
Craig is pleased with the top-quality service his team provides across the USA: "Our customers have made a significant investment in equipment from Moba. So, we will continue to invest in our resources to ensure that they can extract the most value from this equipment for many years to come. Ensuring that we have the right components and service personnel on hand when needed, along with a fully staffed HelpDesk when assistance is required, gives them the confidence in the highest uptime and performance possible. These services, along with the ability to have their staff trained in a hands-on environment in the US, is what separates Moba from the competition."