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Moba is proud to announce that Moba USA has moved to a brand new facility. This new building—located in Wixom, Michigan—offers all the space needed to support our customers in North America, both today and in the future. The new site offers a Customer Care Center, an extensive spare parts stock and a Technical Training Center.
Previously, Moba's USA office was located in Farmington Hills. This office focused on providing parts and service for Moba, Pelbo and Diamond equipment, manufacturing the Diamond series of Moba Farmpackers and updating Diamond grading equipment. Over the years, the Farmington Hills office had expanded to a team of 70 employees, supporting over 500 customers in North America. To ensure that support and service for our growing customer base are even better in the future, the Farmington Hills office has been relocated to a modern facility in Wixom, just a few miles down the road.
At this new site, there are a dedicated classroom space and an expanded Technical Training Center featuring genuine equipment, meaning our customers taking part in training courses can use it to familiarize themselves with Moba equipment. There is also a new Customer Care Center with a fully staffed HelpDesk and a team of employees who can help with ordering parts. The new facility also boasts a modern parts warehousing system, including a fully automated parts storage and retrieval system with barcode redundancy to ensure parts accuracy and the highest inventory levels in the industry. In short, this new facility offers all the ingredients needed for the Moba USA team to offer personal contact, top-quality support and quick service.
Mr. Craig England, President of US operations, is excited about the opportunities that the new facility has to offer: "Moba USA has a history of developing a strong support team to ensure that our customers extract maximum value from the equipment they entrust us to supply for them. This is evident in all aspects of the operation today and will be what we continue to invest in for our future. We are looking forward to a seamless and uninterrupted transition to our new facility and continuing to bring innovation to our industry and offering the best support possible to our customers."
The address may have changed (now 28355 Lakeview Dr., Wixom, MI 48393), but you can still reach our Moba USA Team via the same phone number (+1 248 476 7100) or email at email@example.com.