News blog Coronavirus

Keep informed regarding any precautionary actions

coronavirus: Keep informed

Regarding any precautionary actions


At Moba Group, our customers come first. As a partner to you and your business, Moba is closely monitoring the latest advice and recommendations from the World Health Organization (WHO), local authorities and advice centers in the different regions regarding the Corona/Covid-19 virus. We are taking a number of precautionary actions for the health and safety of our customers, employees, agents and communities. Our goal is to do everything we can to continue our current service level during this evolving situation.


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25% 25% 25% 25%
Comp name Extended HelpDesk/parts? 
Service - REGULAR (installs, agreements, maintenance)
Service - EMERGENCIES (breakdown, standstill)
Moba BV Yes Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable) Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable)
Moba GER Yes Yes Yes
Moba UK Yes Yes Yes
Moba FR Yes Yes, but limited when traveling to certain departments (red zone) Yes, but limited when traveling to certain departments (red zone)
Moba ME Yes Yes, but limited when traveling to certain countries Yes, but limited when traveling to certain countries
Moba Beijing Yes Yes Yes
Moba Asia Yes Limited (visa's to access some surrounding countries are issued but require time) Limited (visa's to access some surrounding countries are issued but require time)
Moba JPN Yes Yes Yes
Moba USA Yes

Yes, different States have different restrictions and lockdown levels

Yes, different States have different restrictions and lockdown levels

Moba Latin America
Yes Limited Limited
Moba Coenraadts
Yes

Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable)

Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable)

Moba MRE-Brazil
Yes Yes Yes
Pelbo
Yes Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable) Yes, but partly limited (EU continent only, mainly driving and quarantine always applicable)

On business effects for our offices and services around the world.

Please note that HelpDesks are extended to cope with more remote service. Please dial your regular HelpDesk number in case of any issues.


Europe:

  • Offices in NL: All Offices open. Most countries in (partial) lockdown. Most of the office staff at NL-HQ (and Coenraadts) work from home. Staff at Moba Subs (UK, GER, FR and Italy) working partly from home and partly from office. Factories and supply chain are running with extra health and safety measures. HelpDesk and extended remote support are available.

  • Service: Most EU countries have increased (travel) restrictions and/or are in (full) lockdown due to an increasing number of cases.

  • Parts: Available.

Asia/Pacific:

  • Office in Malaysia: Office open. Renewed Movement&Control order still in place. Business travel abroad is allowed under special conditions and paperwork. Access to office is allowed. HelpDesk and extended remote support are available. 

  • Service: Regular and emergency service within Malaysia back to normal. To other countries still limited until end of January 2021.
  • Parts: Available.


China:

  • Office: Office open. The situation back to almost normal. Individual online health monitoring in place. HelpDesk is available.

  • Service: Service in China available for installations, regular service and emergencies.   
  • Parts: Available.


Japan:

  • Office: Office open. Office staff partly working from home. HelpDesk is available. Increasing number of cases, but no domestic travel restrictions at the moment.    

  • Service: Service in Japan available for installations, regular service and emergencies. Travel inside Japan almost normal.

  • Parts: Available.

Middle-East:

  • Office open. Staff at the office. HelpDesk and remote support are available.

  • Service: Different regulations and restrictions applicable to surrounding countries. Domestic travel by car and plane is possible in individual countries. International flights (from and to UAE) to surrounding countries partly available.

  • Parts: Available.

USA/North America:

  • Office: Office open. Staff mostly back to the office. HelpDesk and extended remote support are available. 
  • Service: Within the USA/Canada number of flights increasing. Travel between States is allowed. Some States have additional restrictions (public areas). Service available for installations, regular work and emergencies.
  • Parts: Available.

LATAM:

  • Office: Offices open. Part of staff working from home. HelpDesk and extended remote support are available.

  • Service: Within the regions (limited) travel is possible. Some countries still in lockdown, some are restricting local transportation and require permits. Service within countries available for installations, regular service and emergencies (transport mostly by car). 
  • Parts: Available.