News blog Coronavirus

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News blog Coronavirus

News blog Coronavirus

Keep informed regarding any precautionary actions

Newsblog coronavirus

Keep informed regarding any precautionary actions

At Moba Group, our customers come first. As a partner to you and your business, Moba is closely monitoring the latest advice and recommendations from the World Health Organization (WHO), local authorities and advice centers in the different regions regarding the Corona/Covid-19 virus. We are taking a number of precautionary actions for the health and safety of our customers, employees, agents and communities. Our goal is to do everything we can to continue our current service level during this evolving situation.

25%	25%	25%	25%
Comp name	Extended HelpDesk/parts?	Service - REGULAR (installs, agreements, maintenance)	Service - EMERGENCIES (breakdown, standstill)
Moba BV	Yes	Yes, but partly limited (EU continent, when no quarantaine applicable, mainly driving)	Yes, but partly limited (EU continent, when no quarantaine applicable, mainly driving)
Moba GER	Yes	Yes	Yes
Moba UK	Yes	Yes, slowly back to normal	Yes, slowly back to normal
Moba FR	Yes	Yes	Yes
Moba ME	Yes	Limited	Limited
Moba Beijing	Yes	Yes, but limited when travelling to certain provinces because of new Beijing outbreak	Yes, but limited when travelling to certain provinces because of new Beijing outbreak
Moba Asia	Yes	Very limited (Malaysia only)	Very limited (Malaysia only)
Moba JPN	Yes	Yes	Yes
Moba USA	Yes	Yes, returning to normal but still slow	Yes, returning to normal but still slow
Moba Latin America	Yes	Limited (except Mexico)	Limited (except Mexico)
Moba Coenraadts	Yes	Yes, but partly limited (EU continent, when no quarantaine applicable, mainly driving)	Yes, but partly limited (EU continent, when no quarantaine applicable, mainly driving)
Moba MRE-Brazil	Yes	Limited	Limited
Pelbo	Yes	Limited (EU continent, when no quarantaine applicable, mainly driving)	Limited (ITA only)

Update 19/6/2020: On business effects for our offices and services around the world.

Please note that HelpDesks are extended to cope with more remote service. Please dial your regular helpdesk number in case of any issues.

Europe:

Offices in NL, Germany, UK, France and Italy: Part of office staff working from home. Moba Subs mostly returned 100%. Factories and supply chain are running with extra health and safety measures. HelpDesk and extended remote support available.
Service: Many Schengen countries lifted (travel) restrictions. More expected per July 1st. Still some travel restrictions/limitations (UK and Sweden).
Parts: Available.

Asia/Pacific:

Office in Malaysia: In recovery phase of Movement&Control order. Staff partly working from home. Access to office allowed. HelpDesk and extended remote support available.
Service: Regular and emergency service within Malaysia back to normal. To other countries limited/not possible until end of July.
Parts: Available.

China:

Office: New outbreak in the city of Beijing results in partial lockdown of Beijing. Access to office allowed. HelpDesk available.
Service: Service in China available for installations, regular service and emergencies. Renewed travel limitations/restrictions between provinces and possible quarantine applicable when coming from/to Beijing.
Parts: Available.

Japan:

Office: Office open. Office staff partly working from home. HelpDesk available. Domestic travel restrictions have been lifted.

Service: Service in Japan available for installations, regular service and emergencies. Travel inside Japan almost back to normal.
Parts: Available.

Middle-East:

Office: Office open, 100% staff allowed. Travel restrictions for Abu Dhabi.
Regulations/limitations are changing frequently. In Saudi domestic travel by car and plane is possible. International flights are limited.
Parts: Available.

USA/North America:

Office: Office open. Most of staff back to office, only part of staff working from home. Back to 100% office as per July 6th. HelpDesk and extended remote support available.
Service: Within the USA/Canada more and more flights between the bigger cities/hubs. Most States are slowly re-opening. Businesses limit the number of people on site. Service available for installations, regular work and emergencies
Parts: Available.

LATAM:

Office: Office open. Part of staff working from home. Back to 100% office as per July 6th. HelpDesk available.
Service: Within the region (limited) travel is possible. Many countries in lock-down, some are restricting local transportation and require permits. Service within countries available for installations, regular service and emergencies (transportation by car). Quarantine rules and lodging is challenging.
Parts: Available.

Update 4/6/2020: On business effects for our offices and services around the world.

Please note that HelpDesks are extended to cope with more remote service. Please dial your regular helpdesk number in case of any issues.

Europe:

Offices in NL, Germany, UK, France and Italy: Part of office staff working from home. Moba Subs mostly returned 100%. Factories and supply chain are running with extra health and safety measures. Extra staff at Helpdesk to cope with more remote service requests.
Service: Most countries are opening up from June 15th onwards, more will follow July 1st. Still some travel restrictions/limitations. Travel within countries possible, crossing boarders limited to emergency (work) situation and local paperwork.
Parts: available.

Asia/Pacific:

Office in Malaysia: Staff partly working from home. Access to office allowed. HelpDesk available.
Service: Regular and emergency service in Malaysia back to normal. To other countries limited/not possible. More opening in next weeks is expected.
Parts: available.

China:

Office: Office open and back to normal. HelpDesk available
Service: Service in China available for installations, regular service and emergencies. No travel limitations/restrictions between provinces and no quarantine inside China.
Parts: available.

Japan:

Office: Office open. Office staff partly working from home. HelpDesk available. Japanese government announced lifting of state of emergency per May 31st.

Service: Service in Japan available for installations, regular service and emergencies. Travel inside Japan almost back to normal.
Parts: available.

Middle-East:

Office: Office open. Part of staff working from home. HelpDesk available.
Service: Some regulations/limitations are lifted and clearing. Limited outside activities, emergency service visits possible. Domestic flight are resuming. International flights expect to follow shortly.
Parts: available.

USA/North America:

Office: Office open. Most of staff back to office and part of staff working from home. Expect continuous increase of activities during month of June. HelpDesk available.
Service: Within the USA/Canada more and more flights between the bigger cities/hubs. Most States have now lifted lock downs and are starting up. Service available for installations, regular work and emergencies (transportation mostly by car).
Parts: available.

LATAM:

Office: Office open. Part of staff working from home. Helpdesk available.
Service: Within the region (limited) travel possible. Many countries in lock-down, some are restricting local transportation and require permits. Service within countries available for installations, regular service and emergencies (transportation by car).
Parts: available.

Update 5/5/2020: On business effects for our offices and services around the world.

Please note that HelpDesks are extended to cope with more remote service. Please dial your regular helpdesk number in case of any issues.

Europe:

Offices in NL, Germany, UK, France and Italy: Most office staff working from home as much as possible. Factories and supply chain are running with extra health and safety measures. Extra staff at HelpDesk to cope with more remote service requests.
Service: Many countries have lock-down and travel restrictions/limitations. Travel within countries mostly possible, crossing boarders limited to emergency (work) situation and local paperwork. Some countries are slowly reducing restrictions in the month of May.
Parts: available.

Asia/Pacific:

Office in Malaysia: Most office staff working from home. Access allowed up to 50%. HelpDesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible.
Parts: available.

China:

Office: Some office staff working from home. HelpDesk available.
Service: Service in China available for installations, regular service and emergencies. Travel still a bit limited because of quarantine regulations.
Parts: available.

Japan:

Office: Most office staff working from home. HelpDesk available. Japanese government announced tight restrictions until end of May and advices to work from home as much as possible.
Service: Service in Japan available for installations, regular service and emergencies. Travel outside big cities is possible, limited in urban areas.
Parts: available.

Middle-East:

Office: Most staff working from home. HelpDesk available.
Service: Strict regulations limiting outside activities, emergency service visits possible. Only few international and domestic flights for the time being.
Parts: available.

USA/North-America:

Office: Partly staffed, some teams working from home. Expect increase of activities during month of May. HelpDesk available.
Service: Within the USA/Canada more and more travel around the bigger cities. Some States still have lock down until at least end of May, others are starting up (in three phases). Service available for installations, regular work and emergencies (transportation mostly by car).
Parts: available.

LATAM:

Office: Office staff mostly working from home. HelpDesk available.
Service: Within the region (limited) travel possible. Many countries in lock-down, some are restricting local transportation and require permits. Service available for installations, regular service and emergencies (transportation by car).
Parts: available.

Update 23/4/2020: On business effects for our offices and services around the world.

Please note that Helpdesks are extended to cope with more remote service. Please dial your regular helpdesk number in case of any issues.

Europe:

Offices in NL, Germany, UK, France, Italy: Most office staff working from home as much as possible. Factories and supply chain are running with extra health and safety measures. Extra staff at HelpDesk to cope with more remote service requests.
Service: Many countries have lock-down and travel restrictions/limitations. Travel within countries mostly possible, crossing boarders limited to emergency situations. Some countries are slowly reducing restrictions (allowing office access and re-starting activities)
Parts: available.

Asia/Pacific:

Office in Malaysia: Most office staff working from home. HelpDesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible.
Parts: available.

China:

Office: Some office staff working from home. HelpDesk available.
Service in China available for installations, regular service and emergencies; Travel a bit limited because of quarantine regulations.
Parts: available.

Japan:

Office: Most office staff working from home. Helpdesk available. Japanese government announced more restrictions and aim to reduce 70-80% outside activity.
Service: Service in Japan available, more restrictions expected. Travel outside big cities is possible, limited in urban areas.
Parts: available.

Middle-East:

Office: Staff working from home. HelpDesk available.
Service: Strict regulations limiting outside activities, very limited service visits possible (emergencies). No international and domestic flights for the time being.
Parts: available.

USA/North America:

Office: Partly staffed, some teams working from home. Expect increase of activities beginning of May. HelpDesk available.
Service: Within the USA/Canada limited travel around the bigger cities and cancellation of flights. Some States still have lock down, others are starting up. Service available for installations, regular work and emergencies (transportation by car).
Parts: available.

LATAM:

Office: Office staff working from home. HelpDesk available.
Service: Within the region (limited) travel possible. Many countries in (full) lock-down, some are restricting local transportation and require permits. Service available for regular work and emergencies (transportation by car).
Parts: available.

Update 21/4/2020: Moba cancels all upcoming shows

Moba announces to withdraw from all remaining exhibitions of 2020. In these uncertain times, where there is no assurance when the COVID-19 virus stops spreading, Moba is taking a stance in favor of safety and health. “Although we have many innovations to share this year, it is our responsibility as an industry leader to focus on the safety and health of our customers, agents, employees and other players in the egg business. This is the very reason we have decided to cancel our participation in all upcoming shows in 2020,” says Mr. Paul de Schouwer, Sales Director of the Moba Group. Click here to read the full statement.

Update 15/4/2020

Please note that Helpdesks are extended to cope with more remote service. Please dial your regular helpdesk number in case of any issues.

Europe:

Offices in NL, Germany, UK, France, Italy: Office staff working from home as much as possible. Factories and supply chain are running with extra health and safety measures. Extra staff at Helpdesk to cope with more remote service requests.
Service: Many countries have lock-down and travel restrictions/limitations. Travel limited to emergency situations. Some countries are (very) slowly reducing restrictions (allowing office access and re-starting activities)
Parts: available

Asia/Pacific:

Office in Malaysia: Office staff working from home. Helpdesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible.
Parts: available

China:

Office: Staff working from home. Helpdesk available
Service: Service in China available for regular service and emergencies, travel limited because of quarantine regulations. Installations are being scheduled and proceeding
Parts: available

Japan:

Office: Staff working from home. Helpdesk available. Japanese government announced more restrictions and aim to reduce 70-80% outside activity
Service: Service in Japan available, more restrictions expected. Travel outside big cities is possible.
Parts: available

Middle-East:

Office: Staff working from home. Helpdesk available
Service: Strict regulations limiting outside activities, very limited service visits possible (emergencies). No international and domestic flights for the time being.
Parts: available

USA/North America:

Office: Partly staffed, most teams working from home. Helpdesk available
Service: Within the USA/Canada limited travel around the bigger cities and cancellation of flights. Most States have lock down. Service available for regular work and emergencies (transportation by car).
Parts: available

LATAM:

Office: Staff working from home
Service: Within the region limited travel. Many countries in (full) lock-down, some are restricting local transportation and require permits. Service available for emergencies (transportation by car). Helpdesk available.
Parts: available

8/4/2020

Europe:

Offices in NL, Germany, UK, France, Italy: Office staff working from home as much as possible. Factories and supply chain are running with extra health and safety measures. Extra staff at HelpDesk to cope with more remote service requests.
Service: Many countries have lock-down and travel restrictions/limitations. Travel limited to emergency situations.
Parts: available.

Asia/Pasific:

Office in Malaysia: Office staff working from home. HelpDesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible.
Parts: available.

China:

Office: Staff working from home. HelpDesk available.
Service: Service in China available for regular service and emergencies, travel limited because of quarantine regulations. Installations are being scheduled and proceeding.
Parts: available.

Japan:

Office: Staff working from home. HelpDesk available. Japanese government announced more restrictions and aim to reduce 70-80% outside activity.
Service: Service in Japan available, more restrictions expected.
Parts: available.

Middle-East:

Office: Staff working from home. HelpDesk available.
Service: Strict regulations limiting outside activities, very limited service visits possible (emergencies). No international and domestic flights for the time being.
Parts: available.

USA/North America:

Office: Office partly staffed, most teams working from home. HelpDesk available.
Service: Within the USA/Canada limited travel around the bigger cities and cancellation of flights. Most States have now lock down. Service available for emergencies (transportation by car).
Parts: available.

LATAM:

Office: Office staff working from home. HelpDesk available.
Service: Within the region limited travel. Many countries in (full) lock-down, some are restricting local transportation and require permits. Service available for emergencies (transportation by car).
Parts: available.

31/3/2020

Europe:

Offices in NL, Germany, UK, France: Office staff working from home as much as possible. Factory in Barneveld and supply chain are running with extra health and safety measures.
Office in Italy: Office staff working from home. Factory only open for spare parts activities
Service: Many countries have lock-down and travel restrictions/limitations. Travel limited to emergency situations. Extra staff at HelpDesk to cope with more remote service requests.
Parts: available.

Asia / Pacific:

Office in Malaysia:Office staff working from home. HelpDesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible.
Parts: available.

China:

Office: Staff working from home. HelpDesk available.
Service: Service in China available for emergencies, travel limited because of quarantine regulations. Installations are being scheduled and proceeding.
Parts: available.

Japan:

Office: Staff working from home. HelpDesk available.
Service: Within Japan no restrictions.
Parts: available.

Middle-East:

Office: Office open. HelpDesk available.
Service: Within the region very limited, service visits possible. No international and domestic flights for the time being.
Parts: available.

USA / North America:

Office: Office partly staffed, teams working from home. HelpDesk available.
Service: Within the USA/Canada limited travel around the bigger cities and cancellation of flights. Some States have lock down and more are likely to follow. Service available for emergencies.
Parts: available.

LATAM:

Office: Office staff working from home. Helpdesk available.
Service: Within the region limited travel. Some countries in full lock-down, some are restricting local transportation and require permits.
Parts: available.

24/3/2020

Europe:

Offices in NL, Germany, UK, France, Italy: Office staff working from home as much as possible. Factories and supply chain are running with extra health and safety measures. Extra staff at HelpDesk to cope with more remote service requests.
Service: Many countries have travel restrictions and limitations. Travel limited to emergency situations.
Parts: available.

Asia / Pacific:

Office in Malaysia: Limited office staff working. HelpDesk available.
Service: Service in Malaysia available for emergencies, other countries limited/not possible
Parts: available.

China:

Office: Office open. Staff working from home. HelpDesk available.
Service: Service in China available for emergencies, travel limited because of quarantine regulations. Installations are being scheduled and execution is slowly re-starting.
Parts: available.

Japan:

Office: Office open. Staff working from home. HelpDesk available.
Service: Within Japan no restrictions.
Parts: available.

Middle-East:

Office: Office open. HelpDesk available.
Service: Within the region only limited service visits possible, some countries not possible. No international and domestic flights for the time being.
Parts: available.

USA / North America:

Office: Office open. Partly staffed, teams working from home. HelpDesk available.
Service: Within the USA/Canada limited travel around the bigger cities and cancellation of flights. Some States have lock down and more are likely to follow. Service available for emergencies.
Parts: available.

LATAM:

Office: FL office closed, staff working from home. HelpDesk available.
Service: Within the region limited travel, but possible in most countries. Some countries are restricting local transportation and require permits.
Parts: available.

17/3/2020

Moba and its offices worldwide have installed guidelines, plans and measurements across our organization that includes health and safety protocols so we can continue to serve you in the best way possible
Moba has increased and intensified daily cleaning procedures at our facilities and have educated our Moba employees on best practices recommended by the WHO and local authorities and health advice centers
Moba is closely analyzing its worldwide spare parts stock and is monitoring changes in demand to respond with replenishment orders quickly with the goal of maintaining our order fill rates for all our articles
Moba is working closely with our suppliers and logistics partners to maintain the flow of machines and spare parts and/or find alternatives where supplies may be limited and when needed, utilize our state-of-the art production facilities for production, assembly and testing
Moba has robust business continuity plans across all its businesses and locations relying on options such as working remotely and transferring work across offices and countries if required
Moba and its offices are limiting non-essential/vital travel in accordance with (local) health and safety rules and guidelines and promoting/using our in-house virtual meeting tools when appropriate. In principle, scheduled new equipment installations will be postponed and customers will be informed pro-actively
Moba and its offices will maintain its HelpDesk staffing and support level. Where travel may be necessary and possible, we will work closely with our customer to coordinate the best and safest method of visiting your facilities

In the weeks ahead, we know that you may need Moba to support you and your businesses and we will be there. Despite these operational challenges, our purpose remains the same. Moba is committed to being your reliable partner for egg grading, breaking and processing solutions and support.

Thank you for trusting us with your business, and please reach out to your Moba team contact with any questions.

Sincerely,

MOBA Group Worldwide Team